Excision FAQ

Friday, March 4
Event Time - 7:00pm
Doors - 6:30pm

Saturday, March 5
Event Time - 7:00pm
Doors - 6:30pm

Access to arena property will not be available until 3:30pm. No customers will be permitted to get in line for entry until this time. 

All seating for this show is General Admission. The floor is first come first serve. Wristbands for the floor are limited and floor access will be cut off once we reach capacity.

Per Cook County, patrons must show proof of vaccination as well as wear a mask except when actively eating or drinking.

Please note that requirements and venue protocols are subject to change, such as testing and vaccination, so be sure to check back closer to your event date for the latest information.

Unvaccinated fans with a valid medical restriction & medical note will be required to take a COVID-19 diagnostic test within 24 hours before entry to the facility, and will provide proof of negative result prior to entering the venue.

Accepted forms of vaccination proof are:

• Pictures of the vaccination card (picture of both front & back)
• Health passports
• Physical vaccination card

Please note final vaccine dose must have been administered 14 days prior to event entry (February 18th and 19th, respectively). 

Please make transportation arrangements prior to the show. There is no public transportation at the arena and we anticipate that Ride Share companies such as Uber and Lyft may be overwhelmed. 

We strongly advise that you secure taxi service, limos, or pick-up ahead of time. 

There are some local taxi and limo services (listed below) that can get you to and from the arena if necessary.

Northwest Yellow TAXI AND LIMO
https://www.taxinwy.com/ 
(847) 873-4887

Affordable Limo Inc.
https://affordalimo.com/
847-334-1224

Max’s Luxury Rides (Wheeling)
https://www.maxsluxuryrides.com/
708-510-0001

A Touch of Class Limousine
https://www.mylimoservice.net/?utm_source=google_my_business&utm_medium=organic
847-310-1333

Chicago Northwest Limousine
847-695-5500

A1 Cab Dispatch (Limited Quantity at night)
http://www.a1cabdispatch.com/
630-529-3990

American Cab Schaumburg
http://www.americancab-il.com/
847-517-7780

American Taxi Mount Prospect
https://www.americantaxi.com/ATOnlineOrderWeb/main.htm
847-259-1555 

Parking will be $20. Exact change is advised to speed up parking. Oversized vehicles taking up more than one spot will be charged $60.

Parking will be available starting at 3:30pm on both days.

Please do not arrive any earlier. You will not be permitted on property until the parking lot opens. Overnight parking is prohibited.

Detailed parking directions can be found HERE

ADA Parking will be available in the East Lot Only.
More ADA information, including parking map, can be found HERE

Drop-Off Lanes will be available in our East lot. Please follow the signs to the correct drop-off location.

Pick-Up lanes will be available at Main Event Entertainment directly across from NOW Arena. Please input 2575 Pratum Avenue, Hoffman Estates IL as your desired address for ease of access to the pick-up location.

We highly recommend setting up a pick-up time ahead of time to ensure that you will have a ride at the end of the show. 

Lost and Found will be available during the event behind Section 111.

Lost and Found will also be available at the box office on the following dates and times: 
Saturday, March 5 - 10:00am - 3:00pm
Sunday, March 6 - 9:00am - 12:00pm

NOW Arena has implemented a Clear Bag Policy that can be found HERE. A maximum size clear bag of 12"x6"x12" is permitted. Exceptions will be made for medical, family, or childcare bags or small clutches no larger than 4.5”x6.5.

Fanny packs that are roughly the same size as the parameters above will be permitted. 

• Clear Bags (maximum size 12"x6"x12")
• Small Clutches  (maximum size 4.5"x6.5")
• Fanny Packs (roughly the same size as small clutches)
• Empty Camel Bak Style Water Bladder Systems
• Non-Professional Cameras
• Lighters
• Sealed Cigarette Packages, Tampons, and Chapstick/Lip Gloss
• Factory-Sealed and Non-Refillable Electronic or Vapor Cigarettes
• Reuseable Light Up Toys
• Prescription and OTC Medications (subject to specific conditions*)
• Totems (no wood or metal)

Please note this list is subject to change per the request of the artist and local authorities.

*Special note about prescription and OTC medications:

Prescription medications are allowed only in the original prescription bottle. Any guests attempting to bring in prescription medication must have a government-issued photo identification card that matches the name on the prescription and the pills in the bottle must match the description printed on the prescription. 

Over-the-counter medications are allowed in provided that they are new and in the original factory-sealed container. 

• Alcoholic Beverages
• Outside Food or Beverage of Any Kind
• Balloons, Balls, Frisbees, and/or any other Projectile
• Cans, Bottles, or other Beverage Containers
• Confetti, Streamers, Toilet Paper
• Drones/Unmanned Aircraft Systems
• Drug Paraphernalia
• Eye Drops
• Fireworks, Smoke Bombs, Pyrotechnics or any other kind of Explosive
• Flags/Signs with Poles (see totems section)
• Flammable Products, Materials, or Sprays
• Flow Toys
• Flyers, Stickers, and Posters (or anything deemed to be a promotional item)
• Glass (in any form)
• Hula Hoops
• Illegal Substances of Any Kind
• Instruments
• Laser Pens, Laser Pointers, Focus Light Beam Devices
• Large Bags or Backpacks
• Large Umbrellas (collapsible umbrellas permitted)
• Luggage
• Marijuana (in any form)
• Markers, Pens, or Spray Paint
• Noise Making Devices (horns, whistles, etc.)
• Pacifiers
• Professional Cameras, Video Equipment, Audio Equipment (including Go Pros)
• Selfie Sticks, Tripods, Monopods
• Strollers
• Stuffed Animals or Dolls
• Unsealed: Cigarrete Packages, Tampons, Packs of Gum, Chap Stick/Lip Gloss
• Vitamins
• Water Guns, Water Balloons, any other Water Projectiles
• Weapons (or any item that can be used as a weapon; includes wallet chains)

Any items deemed to be dangerous/unacceptable by event/building management.

We prefer that you don't…but we get it, totems are fun. You can bring one, just make sure it’s constructed on a cardboard tube (no other materials will be allowed).

Totems cannot be dangerous to public safety. They will be inspected at the entrance.

We will not have a coat check for this event. 

Smoking is not permitted anywhere inside the arena, including vapor electronic cigarettes. We will have designated smoking areas available for this event that will be clearly marked with signage.

All cigarette packages and non-refillable electronic or vapor cigarettes must be factory sealed upon entry.

We encourage you to dress appropriately for the weather. Entry into the arena will take time due to security screening and customers will need to wait outside following the show for pick-up. 

Re-entry into the arena is prohibited.