FAQ

We encourage you to arrive early to avoid congestion and tie ups. The lots are accessible off of Prairie Stone Pkwy, Hoffman Blvd, and Pratum Ave. As you approach the venue, signage and parking attendants will direct you to the closest lot. Lots A,B, & C will be in use for this event  (see detailed map HERE)

Directions from the East:

Take I-90 West (the Jane Addams Memorial Tollway) to the New Sutton Rd. (Route 59) exit and go straight. The building will be on your right.

Alternate route from the East: Take I-90 West (the Jane Addams Memorial Tollway) to the Beverly Road exit (past the Route 59 exit). Turn right on Beverly Road and turn right again on Prairie Stone Parkway. The building will be on your right.

Directions from the West:

Take I-90 East (the Jane Addams Memorial Tollway) to the New Sutton Rd. (Route 59) exit. Turn left onto New Sutton Rd. and go north to the next traffic light. At the light, make a left turn into Hoffman Boulevard. The building will be on your right.

Tickets are available for purchase in four price level “zones”: Premium P1 (reserved PODs), P2, P3 and P4. 

In order to limit the spread of COVID-19, NOW Arena will operate a Seating POD system. Each pod is 7’x7’ and will be shared exclusively with the people that you have chosen to attend the show with you and will not include any guests that are not part of your group. Tickets will be sold in sets of 4, 5, and 6 to promote the recommended distance between other groups. Mingling between PODs is prohibited. Please note that PODs must be purchased in their entirety and may not be divided. Blankets are permitted, but outside chairs are not.

At this time, the state of Illinois requires outdoor concerts to utilize PODs to ensure groups are 6ft apart throughout the event. With the exception of the PODs in the premium P1 "zone", which are reserved and assigned, tickets will allow access to your zone, and groups will be able to pick any available POD within that zone on a first come basis. If the state of Illinois lifts restrictions related to social distancing prior to the show, PODs in the P2, P3 and P4 will not be utilized and the price level “zones” will be entirely GA, and guests will have the ability to enjoy the show from anywhere in their “zone”.  PODs in P1 are reserved and will be utilized regardless of the social distancing requirements. 

Each pod accommodates up to six people, if you originally purchased less than that, on the day of the event you can purchase additional tickets for your pod on site at the box office, for a total of 6 people per pod pending availability.

Yes. Beer, wine and mixed drinks will be sold to those 21 or older with a valid ID.

ATMs will be available. Credit cards will be accepted at all points of purchase.

THis is an outdoor event and is held rain or shine, except in the case that the event may be delayed and/or canceled and the event grounds may be evacuated if inclement or severe weather poses a threat to patron and staff safety. We encourage patrons to check the weather forecast and dress accordingly (e.g. in the event of rain, we advise ponchos and rain boots). No refunds or exchanges will be given as a result of weather conditions; and no refunds or exchanges will be given for inclement or severe weather that necessitates an evacuation, delay or cancellation in part or whole of the event.

This is an all-ages venue. All attendees are required to purchase a full price ticket regardless of age. We strongly encourage parents to bring hearing protection for their children.

No. Once you have entered the venue, you will not be allowed to leave and come back in. Please plan accordingly.

NOW Arena is committed to making the events accessible to everyone. These shows will be held outdoors. Accessible restrooms will be available. Email us at info@dwpresents.com for any further questions.

• Cell phones & small portable chargers
• Sunscreen (Non-Aerosol)
• Binoculars
• Towels and light blankets
• Small, point-and-shoot digital camera
• Hats and sunglasses
• Earplugs
• Sealed packs of cigarettes
• Vape pen & E-Cigarettes
• One factory sealed plastic water bottle (20 max size)

• No coolers or picnic baskets
• No outside food or beverage
• No glass containers
• No strollers
• No video camera or go pros
• No audio recording devices
• No laptops or tablets
• No professional cameras or cameras with removable lenses
• No selfie sticks
• No lasers or laser pointers
• No drones
• No chairs of any kind
• No umbrellas
• No hula hoops or totems
• No balloons or beach balls
• No confetti or glow sticks
• No aerosol cans
• No whistles or air horns
• No fireworks or explosives
• No reusable water bottles or camelpacks
• No musical instruments of any kind
• No weapons of any kind
• No drugs or drug paraphernalia
• No pets (with exception of service animals)
• No colors or patches
• No chains, chain wallets, or spikes
• No unauthorized vending or advertising

 *We do not provide on-site storage for prohibited items*

We strongly encourage you to not bring bags of any sort. If you must bring a bag, please abide by our bag policy HERE.

The health and safety of our guests, artists, crews, and the local community is our top priority. The NOW Arena concert series will implement enhanced safety measures based on the latest guidance from federal, state and local authorities. As protocols continue to evolve, so will our safety plan and it is subject to change. The latest information will be sent to all guests prior to each event. Guests and staff will be required to follow all posted safety precautions.

NOW Arena Covid Safety Information

Seating

In order to limit the spread of COVID-19, NOW Arena will operate a Seating Pod system. Each pod is 7’x7’ and will be shared exclusively with the people that you have chosen to attend the show with you and will not include any guests that are not part of your group. Tickets will be sold in sets of 4, 5, and 6 to promote the recommended distance between other groups. Mingling between pods is prohibited. Please note that pods must be purchased in their entirety and may not be divided. Blankets are permitted, but outside chairs are not.

Masks

Masks are required for all guests and staff. This is for your safety and the safety of those around you. A face mask MUST be worn at all times when leaving your pod, including traveling to and from restrooms, concessions and merchandise areas, and upon exiting the venue. Masks are not required when in your pod, but we strongly encourage you to continue to wear them.

Health

If you don’t feel well the day of the event, we recommend you stay home and follow the latest safety protocols in your area. If at any time while at a NOW Arena concert you feel sick, please visit the Medical Tent for assistance from trained medical staff.

Additional Precautions

The following will be implemented at all NOW Arena concerts.

Large queuing area at the entrance to promote social distancing

• Enhanced cleaning measures for “high-touch” areas and restrooms
• Additional hand sanitizing stations throughout the venue
• Social distance markers and signage along with messages on the video screens to remind groups to keep their distance